Terms and Conditions
To facilitate appointment availability for all clients, we require 24 hours notice for cancellation of any appointment including bridal trials.
Changes to the address on a location appointment must be notified as soon as possible, although most locations are accessible, some may incur a loading fee. Ensure to check with Angel Faces’ staff.
An appointment on location requires a minimum of two people or at the minimum callout charge. Areas outside the Melbourne & Gladstone region which incur a loading fee may be subject to a minimum of three people. Appointments starting before 6:00am may incur an ‘early morning’ fee. Please check with management when securing your booking.
A deposit is required to secure your booking. The balance is due the week of your wedding/booking. If paying your balance by cheque, this must be done at least two weeks prior to the booking date.
Deposits for services are non refundable, but may be exchanged for a credit voucher for services (subject to availability). Balances paid are non refundable in the week of the wedding/event. Deductions to booked numbers, is not allowed in the week of the wedding, and no refund will be given if numbers are lowered in this period. Please notify Angel Faces as soon as possible if you wish to add other friends or family members to your booking, as the artist’s arrival time may need to be adjusted.
Any member of the booking with hair on or past the back bra strap will be charged an extra fee, please let Angel Faces know at the time of final payment if anyone is subject to this. If, on location a stylist believes someone has ‘extra long’ hair and we were not notified prior, the difference is to be paid in cash to the stylist before the job is completed.
When staying in a hotel or apartment, it is the clients responsibility to organise parking (and payment if required) for the artist/stylist.
Angel Faces is proud of the quality and level of service offered and having been established for over twenty years, is dedicated to continuing a high standard for the next decade.